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eCommerce websites are on the rise as more and more people are hoping to go independent. Even established businesses are considering additional delivery options as the competition is ramping up.
The good news is — there’s a solution to everything in these digitalized days. You only need to be patient, persistent, and willing to learn!
Let’s see how you can efficiently prepare your eCommerce team for success in 4 easy steps.
Better Delivery Options for Order
Streamlined eCommerce delivery will ensure better eCommerce fulfillment, which is a complex process in itself.
To ensure that all products are delivered to customers, you should pay attention to the following factors.
Pick the Most Convenient Shipping Services
Compare shipping services but don’t limit your research only to rates! Sometimes, it’s better to pick one reliable service provider with somewhat higher prices than waste time shipping different products via different providers on a continual basis.
Basically, pay attention to the following:
· Delivery service type (the size of packages, the number of packages, and so on)
· Delivery speed
· Security (security policies)
· Range of deliveries (for oversized packages)
· Delivery costs
· Professional experience
For best results, plan ahead, keeping in mind the following:
· Plan well ahead for busy seasons (holidays, etc.)
· Prioritize time-sensitive shipments
· Pick the carrier with the fewest delays
· Use digital freight software to forecast delivery times
· Track your containers’ delivery status digitally to be able to address potential problems in a timely manner
Create Detailed Shipping Labels
· Shipping labels must be detailed and include:
· Recipients name and delivery address
· Company info
· Package weight
· A handle with care warning (for fragile orders)
Audit the Inventory
Audit every step of the process. An example checklist would include:
· Scheduling deliveries
· Double-checking the labels
· Counting the products twice
· Confirming that all new products are stored properly
· Signing proof of delivery after verifying the shipment contents of
Finally, pick high-quality packing materials!
Unique Email Marketing Strategies
Marketing can hardly be avoided but before you start brainstorming strategies, first check your email reputation.
You’ll need a strong sending reputation in order for mailbox providers to assess your mail positively. Sender reputation is directly affected by how your customers react to your messages, so don’t spam them!
Once you’ve made sure your email reputation is strong, proceed to conceptualize your email marketing strategy.
Stellar Customer Service
Customer service must be impeccable for your brand to build a reputation. Nowhere is this more evident than in the matter of eCommerce!
Here are some tips on how you can enhance your customer service efforts.
First of all, consider automating your contact center. Automated contact centers have numerous benefits, including reduced call times, auto-generated call summaries, auto-generated follow-up actions, improved accuracy, reduced error rates, etc.
Additional technologies that may come in handy include Voice over Internet Protocol (VoIP) protocols, interactive voice response (IVR) systems, and automated call distribution (ACD) systems for best results.
Straightforward Knowledge Sharing
To ensure your eCommerce business is doing everything in its power to move ahead of the times, you should improve knowledge sharing across the board.
Much has been said about this topic, so let’s just take a look at the most important tips hereby.
Forget about the usual; eLearning and mLearning are just a starting point. The most important thing is to ensure knowledge transfer.
This means that learning should become integral to your business culture.
Empower ALL employees to advance faster by setting up a modern knowledge-sharing system.
If you’re unfamiliar with the term, a knowledge-sharing system is a platform combined with people and processes, which collect and store information in a central location. Everything should be accessible in real time to everyone.
Here are some advanced tips:
Try Out Augmented Reality Learning
AR learning is everywhere, you just may not have noticed! AR technology is a mixture of a computer-generated environment and the surroundings as it interacts with the users. AR apps integrate with other technologies, so discover this thrilling new way to boost both learning and engagement.
Create Custom Courses
Instead of relying on generic courses, try creating your own! These can be rebranded and re-sold later, so it’s a win-win situation no matter how you look at it.
Is There More?
These 4 tips should serve as a rock-solid starting point for your eCommerce efforts as they cover the basics and go beyond the usual.
Other ideas may come to mind and well they should! Each business is different, after all, and should strive to create its own influence sphere while connecting with like-minded people.
Put customers first and build all ideas around this premise and your eCommerce firm is certain to flourish in no time!
