Fitbit won’t sync? Here’s how to fix it

Fitbit won't sync

Get your Fitbit again with your phone, tablet, or computer

If you’re trying to sync Fitbit with an iPhone, Android device, or computer and the app reports that the sync process could not be completed or that the Fitbit tracker could not be found, there could be several reasons for the problem.

Fortunately, there are also just as many fixes for these common Fitbit sync failures that can be implemented quickly and without any risk to your fitness tracker.

Causes of Fitbit Sync Errors

fitbit versa won’t sync the main reason for syncing errors with Fitbit is usually since the fitness tracker is no longer associated with the smartphone, tablet, computer, or iPod touch to which it was originally connected. This could be caused by trying to connect to too many devices at the same time, Bluetooth not working properly, or a slight glitch in the Fitbit operating system.

How to fix the Fitbit Tracker sync issue

It can be difficult to pinpoint exactly why your Fitbit isn’t syncing properly with your iPhone, Android tablet, or another device. Fortunately, many proven solutions can fix your Fitbit sync issues and work with all Fitbit fitness trackers.

These tips can be used to troubleshoot sync issues with all Fitbit tracker models from Fitbit Charge 3 and Fitbit Ace to Fitbit Ionic and Fitbit Versa.

  1. Forced manual synchronization. Sometimes the Fitbit app needs a little nudge to initiate syncing even after opening it. To sync, tap the member card icon, then tap the name of your Fitbit tracker, and then tap Sync now.
  2. Check Bluetooth settings. Fitbit’s tracker syncs data with smartphones, tablets, and computers using Bluetooth, so if Bluetooth is disabled on your device, they won’t be able to connect at all.
  3. Bluetooth can be turned on and off from the quick menus on most smart devices. On iOS, swipe up to open this menu, and on Android and Windows Phone, swipe down to open it.
  4. Install the Fitbit app on your device. If you purchased a brand-new Fitbit tracker, you probably installed the official Fitbit app on your smartphone, tablet, or computer to set it up, but if you got a used Fitbit that’s already set up, you may not have. Unlike many other devices, Fitbit requires you to install a dedicated app to connect to another device and sync your data.
  5. The Fitbit app is free and can be downloaded for iOS, Android, and Windows 10.
  6. Update the Fitbit app. If your app is out of date, your device may be having problems connecting to the tracker. Apps can be updated from the App Store on iOS, Android, and Windows devices.
  7. Sync your Fitbit with only one device. It might seem like a good idea to pair your Fitbit tracker with your iPhone while away from home and your Windows 10 computer when you’re at home, but this can cause a conflict with the tracker when it tries to connect to both at the same case of fitbit versa won’t sync check this.
  8. The best way to fix this is to turn off Bluetooth on one device while trying to sync with another. You can also completely disable the second device.
  9. Disable Wi-Fi. Sometimes, turning on Wi-Fi and Bluetooth on your smartphone or tablet at the same time can prevent each of these technologies from working properly. If you are trying to sync your Fitbit tracker, it may interfere with the Bluetooth connection and prevent it from syncing.
  10. Check your Fitbit battery. While Fitbit trackers have long battery life, they do need to be recharged every day or so. If the tracker won’t connect to your device’s app for syncing, it might be out of order and disconnected.
  11. It’s incredible if you have a Fitbit One or Fitbit Zip in your pocket or bag and are easy to forget when it comes to charging times at the end of the day.
  12. Restart your Fitbit tracker. Restarting Fitbit is essentially the same as restarting your computer. It updates the operating system of the device and usually fixes any issues the user is experiencing, such as sync issues.
  13. Restart instructions for Fitbit vary from model to model but usually involve plugging the tracker into a USB charging cable, plugging it into a power source, and holding the main button for 10 seconds.
  14. If done correctly, the Fitbit logo will usually flash on the screen and the device will restart. Restarting Fitbit will not delete any data other than notifications.
  15. A reboot is usually required after one of the problems mentioned above occurs, such as Wi-Fi and Bluetooth conflicts, or when connecting to multiple devices.
  16. Reboot your Fitbit tracker – Resetting your Fitbit tracker should be considered a last resort as it will erase all data and return it to factory settings. However, any data synced to your Fitbit online account will be restored after the reset. Fitbit reset instructions are different for each tracker, some require you to insert a paperclip into the hole, while others can be done in the device’s settings. Some trackers like Fitbit Surge and Fitbit Blaze don’t have a factory reset option. It is important not to confuse restart and factory reset when talking with any form of online or offline customer support. Restarting the Fitbit turns it off and on again, while a reset completely deletes everything on it.